Maintenance Account Manager

Overview

The Account Manager (AM) serves as the primary contact for Haynes clients. They build and
sustain long-term relationships with our clients, focusing on client retention, enhancement sales
and extra billable services while providing oversight for field operations.

About Us:

Welcome to Haynes Landscape and Maintenance, Inc. Since 1992 Haynes has built a defining
presence in the local market of Commercial Landscape Maintenance. As a full-service
Landscape Maintenance Company, we are proud to bring only the best in property
maintenance, irrigation, and lawn and ornamental management to our clients. We are a
company who believes we are hired to manage the landscape investment of owners,
homeowners, and others who place value for their time and money in the places they live and
work. We hope you will be part of our team!

Values:

The values of our company are based on our faith in God. We strive to make certain that every
decision and every action that is taken in this company reflects the image of Him. 1 Colossians
3:17 – And whatever you do or say, do it as a representative of the Lord Jesus, giving thanks
through Him to God the Father.

Specific Skills

Skills

Two years of supervisory experience in the landscape or service industry.
Two years of prior customer service, management, and leadership experience within an organization, the landscaping industry, or local marketplace. Ability to coach and develop teams.
Must be able to travel in local area.

Responsible For

What you'll do:

Develop and maintain long-term relationships with clients.
Develop and maintain a schedule to perform “site walkthroughs” during formal meetings with clients to ensure quality and service expectations are met.
Lead and facilitate or assist in the resolution of client problems or concerns.
Proactively present site enhancement ideas to existing customers.
- Must set goals and expectations at 35% of contract revenue.

Responsibilities in this role:

Ensure renewals of each current account within the customer portfolio.
- Renewals must be done according to policies and procedures.
  - 90 days out send letter.
  - Follow up immediately to receive.
  - 45 days follow up.
  - Implement new contract with Administration, Accounting and Operations one week prior to renewal.
  - Set up renewal meetings to discuss any changes with the same.
Generate referrals from existing client base and communicate with Business Developer.
Supervise the field operations.
Oversight of job quality and contract integrity.
Work with Crew Supervisors to ensure job expectations.
Train all new field personnel.
Know contract services for each property.
Communicate regularly with Operations to ensure client needs and expectations are consistently met or exceeded.
Manage service delivery to specified scope of work.
Work with Operations on New job starts of sold jobs.
Work with Operations on production of contract jobs.
Ensure financial goals met by maintaining acceptable gross margins for both base contract work, enhancement sales and extra billable services.
Coordinate consistent and timely site visits with Operations Specialist.
Maintain satisfactory Accounts Receivable levels.
- 45, 60, day follow up on all outstanding receivables.
Coordinate with Administration, Accounting, and Operations to ensure databases consistently updated with current client information.
Other tasks and duties as needed to fulfill company goals and client satisfaction.

Job Nature

Full Time

Educational Requirements

Associates or Bachelors Degree in a business-related field or equivalent experience in a service industry.
Or five years hands-on experience in all fields related to the position.

Experience Requirements

Job Location

Mckinney, Melissa, TX

Salary

Compensation and Benefits

Competitive salary
Three weeks paid time-off and all major holidays
Flexible schedule
Simple IRA match